Each team member can provide an extensive portfolio for you to view before hiring them for your project so you can see the quality level of there work and be completely comfortable working with any of us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Leominster Designs and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Logo Design
Design costs paid to Leominster Designs are non-refundable. Printing costs (stationary or brand material is ordered) that is paid to Leominster Designs are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.

Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.